FAQs

Ongoing system support, maintenance, and hardware and software upgrades are available for all Pool Hawk installations at no additional cost.

We don’t either! That is why the Pool Hawk mobile device has been stripped of all features and functionality, except for the Pool Hawk software. There is nothing for the lifeguard to “play with” on the Pool Hawk mobile device. A plain blank screen is displayed when the system is active, and the only time there is anything else displayed is in the event of an alert when the screen will show the location in the pool of the swimmer in distress.

Our Pool Hawk installation crew will install 3 above water cameras, connect them to the computer system, configure software, and connect computer to your high speed internet access connection.

The Pool Hawk System has been installed and tested in both indoor and outdoor facilities. It’s software is presently optimized and configured for indoor pools. Only indoor pool installations are being offered at this time, outdoor installations will follow.

Yes, we will provide operational training to designated employees and full documentation will be available

We understand that having your facility open is of the upmost priority. It is for this reason that installation of the cameras will happen during non working business hours.

The Pool Hawk system is a product designed and intended to aid lifeguards in the recognition of potential drowning. It is important that trained personal are available to act in case of the emergency.

The system requires a secure enclosure for the computer. The computer requires a UPC to protect from power spikes and outages. The system also needs wired, dedicated high speed internet access so as to not impact access speeds of other users.